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Competences
Experience
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and data analysis to inform strategic decisions. Managed billing operations including subscription cancellations, refunds and payment processing while ensuring policy compliance. Executed proactive upselling and customer retention strategies, improving loyalty rates and driving revenue. Collaborated cross‑functionally with multiple departments to meet business goals and maintained a positive, brand‑aligned customer experience.
Langues
Danish
native
English
fluent
Somali
fluent
Derniere mise a jour: il y a 1 semaine