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Competences
Experience
Content Creator
Constant Social
2024-11 - 2026-07
Produced end‑to‑end video content, handling concept development, scriptwriting, storyboarding, editing, motion graphics, subtitles and post‑production. Utilised AI‑powered tools for ideation, copywriting, image generation, video creation and voice synthesis, markedly improving production efficiency. Created engaging captions and video descriptions aligned with brand voice, and designed marketing materials and social media graphics using industry‑standard design software. Managed content calendars, scheduled posts and ensured consistent publishing across multiple platforms. Researched industry trends and competitor strategies to generate fresh content ideas and collaborated with internal teams and clients to maintain brand consistency.
Order Processor
OutPeak Services Inc.
2023-06 - 2024-10
Processed customer orders through Shopify, ensuring accurate order details and quantities while managing purchase orders and invoices via Cin7/DEAR Systems. Oversaw shipping operations using ShipStation, handling label printing, tracking and timely dispatch, and monitored order statuses from creation to delivery confirmation. Coordinated dropshipping orders with third‑party suppliers, communicated with vendors and B2B partners to resolve inventory issues, and addressed supply‑chain delays, backorders and shortages. Responded to customer inquiries, provided tracking updates and managed refunds or replacements. Utilised inventory management tools to maintain up‑to‑date stock levels and improve fulfillment accuracy.
Merchant Support Advisor
TaskUs
2020-03 - 2022-07
Supported Shopify merchants via email, phone and chat, resolving store setup, product, payment and order issues to ensure optimal store performance. Diagnosed technical problems, educated merchants on Shopify features, apps and best practices, and created and configured stores including products, collections, navigation and themes. Customized store designs for branding consistency, set up payment gateways, optimized checkout processes and resolved domain/DNS issues. Managed shipping profiles, rates and carrier integrations, and configured sales channels across social platforms and marketplaces. Implemented Shopify POS, integrated third‑party apps, applied SEO best practices and launched marketing campaigns, including discount codes and loyalty programs.
Langues
English
fluent
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