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7 ans d'experience

Competences

drive sales growth build relationships showcase value consultative selling cross-functional collaboration customer satisfaction customer retention response time reduction ticket management SLA adherence data accuracy subscription billing audience feedback proactive follow‑up reporting

Experience

Account Executive

OLACLICKS

2024-07 -

Led a ticket prioritization initiative that shortened average response time by 31%, directly supporting sales growth through faster customer engagement. Managed a portfolio of 120+ daily interactions, retaining 93% of assigned customers and building relationships that increased repeat business. Implemented a proactive follow‑up system that elevated customer satisfaction by 29%, showcasing value and reinforcing brand loyalty. Coordinated cross‑functional teams to resolve complex complaints, demonstrating how PartsBase improves procurement processes by reducing repeat inquiries.

Account Executive

YOMSSHOTIT PHOTOGRAPHY

2021-10 - 2024-06

Administered data accuracy protocols that maintained 98% record integrity, enabling consultative selling strategies with precise customer insights. Collaborated with operations, technical, finance, and compliance teams to resolve issues, exemplifying cross‑functional collaboration to meet client needs. Reduced repeat inquiries by 23% through clear explanations and proactive issue prevention, thereby building stronger client relationships. Generated weekly service reports that highlighted recurring issues, feeding continuous learning and improving future engagement tactics.

Account Executive

BEESREIGN MEDIA

2018-09 - 2021-09

Coordinated subscription and billing requests across multiple channels, driving sales growth by ensuring seamless service delivery. Increased subscriber retention by 26% through personalized engagement, directly building relationships and showcasing value. Managed 100+ daily viewer requests, maintaining a 94% service‑quality rating and demonstrating effective first‑contact resolution. Gathered audience feedback on programming and relayed insights to media teams, fostering cross‑functional collaboration and supporting continuous improvement.

Langues

English

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