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Competences
Experience
Facility Soft Service Coordinator
FMM, QFZA Project
2025-05 -
Coordinate soft‑services operations across multiple sites, ensuring alignment with client expectations, service level requirements and operational standards. Manage staff schedules, leave planning and resource allocation for a team of 75+ personnel, maintaining accurate inventory records, asset registers and procurement documentation. Conduct audits, inspections and quality checks to uphold compliance, while facilitating internal and external training programs and tracking attendance. Support recruitment, onboarding and performance reviews for custodial staff, and ensure HSEQ compliance through documentation and chemical safety protocols. Prepare KPI, SLA and performance reports for management and liaise with clients, vendors and subcontractors to guarantee smooth, timely service delivery.
Project Coordinator
New Lanka Hospitality
2024-06 - 2025-05
Supported major events such as Longines Al Shaqab Equestrian Center, Aquatics Championship, Formula Grand Prix, Food Festival 2025 and 5‑star hotel banqueting events. Assisted in planning, coordination, execution and closure of projects, ensuring scope, timeline and budget adherence. Facilitated communication between departments and stakeholders, maintaining transparency and alignment with operational goals. Developed and maintained project documentation, including schedules, risk‑management plans, status reports and meeting records. Monitored administrative task progress, identified issues promptly and applied problem‑solving strategies to resolve conflicts and operational challenges. Coordinated resource allocation and scheduling to improve efficiency, organized team meetings, prepared minutes and distributed action points, and ensured compliance with company policies, documentation standards and quality control requirements.
Reception & Administrative Supervisor
Sceptre Trading & Services
2023-07 - 2024-04
Supervised front‑office and administrative functions for a busy trading and services firm, overseeing a team of receptionists and clerical staff. Managed daily visitor flow, call handling and correspondence, ensuring high‑level customer service and timely issue resolution. Coordinated office supplies, maintained records and prepared reports for senior management. Implemented scheduling systems and staff rotas, improving coverage and reducing overtime costs. Trained new hires on company procedures, health‑safety protocols and service standards, contributing to a more efficient and professional workplace.
Langues
English
fluent
Afrikaans
fluent
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