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Competences
Experience
Learning Facilitator
Human Capacity Consulting
2020-01 -
Guided and supported learners through structured learning processes, designing workshops and training programmes that foster active engagement and skill development. Prepared learning materials, ensured clear objectives, and facilitated discussions using role‑plays, case studies and digital tools. Provided coaching, mentoring and feedback, identified individual learning needs and delivered remediation where required. Evaluated training effectiveness through portfolio assessments, learner feedback and performance metrics, recommending improvements for future interventions. Managed administrative duties such as attendance registers, enrolment forms and stakeholder liaison, and produced detailed reports for each training intervention.
Computer Packages Facilitator
Contact Centre Skills Solutions
2010-02 - 2019-12
Delivered computer package training to contact centre staff, creating and adapting curriculum to meet client requirements. Facilitated classroom and virtual sessions, employing interactive methods to enhance learner participation. Assessed learner progress, provided feedback and remediation, and maintained accurate training records. Coordinated with clients and internal teams to ensure training objectives were met and reported on outcomes. Managed administrative tasks, including attendance tracking and documentation, ensuring compliance with organisational standards.
Langues
English
fluent
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