Customer Service Representative – Ivory Coast

About the role

BIC World is seeking a Customer Service Representative to manage order‑to‑cash processes for its Ivory Coast market. You will work closely with logistics partners and internal teams to ensure orders are entered, tracked, and delivered in line with BIC’s standards.

Key responsibilities

• Enter daily customer orders into JDE promptly and maintain high accuracy.
• Monitor order progress, coordinate with third‑party logistics, and ensure timely delivery.
• Handle customer claims and returns, creating credit notes as needed.
• Update pricing, discounts, and customer conditions in JDE to avoid payment delays.
• Prepare reports on order gaps and share status with the line manager.
• Participate in monthly operational meetings with logistics partners.

Required profile

• Minimum 2 years of customer service experience in FMCG.
• Strong communication and interpersonal skills in a multicultural environment.
• Ability to work in a fast‑paced, results‑oriented setting.
• Team player with a focus on continuous improvement.

Required skills

• Proficiency with JDE order entry modules.
• Good level of Microsoft Excel.
• Understanding of WMS and ERP functionalities.