Customer Success Manager – Fintech & Telecom Solutions

About the role

Optasia is seeking a dynamic Customer Success Manager with telecom and fintech experience to nurture and expand relationships with mobile operator partners. You will act as the primary liaison, ensuring successful onboarding, adoption, and performance of our AI‑powered lending and credit scoring solutions.

Key responsibilities

• Manage a portfolio of customer accounts with partial autonomy, collaborating closely with the Regional Account Manager to drive commercial and operational performance.
• Serve as the main point of contact for assigned customers, maintaining regular communication to ensure service quality, alignment, and strong engagement.
• Build and maintain trusted, long‑term relationships with customer stakeholders, positioning Optasia as a strategic fintech partner.
• Lead ongoing account performance management by tracking KPIs, identifying risks and opportunities, and proactively driving improvement actions.
• Assess and validate customer needs, translate them into actionable initiatives, and coordinate cross‑functional delivery.

Required profile

• Minimum 5 years of proven B2B account management experience, preferably within the telecom or fintech industry.
• At least 3 years of direct telecoms industry experience and strong understanding of the cultural, political, and regulatory landscape of the assigned market(s).
• Bachelor's degree.
• Fluency in English and French.

Required skills

• Experience with telecom Customer Value Management (CVM) and Value‑Added Services (VAS) is a plus.
• Knowledge of fintech and digital financial services solutions.