Digital Communications Manager

About the role

The Digital Communications Manager will lead the development and execution of MSF West & Central Africa’s digital strategy, enhancing audience engagement across social media and online platforms. The role combines strategic planning, channel management, content production, and technical support for field teams.

Key responsibilities

• Develop and implement digital communication strategies based on audience research and regional digital ecosystem insights.
• Manage and maintain all digital and social media channels, ensuring high‑quality, secure, and timely content.
• Provide technical support and training to field communication teams, coordinating with regional digital units.
• Produce and adapt multimedia assets (videos, photos, audio, infographics) for digital platforms and monitor campaign performance.

Required profile

• University degree in communications, digital marketing or a related field.
• 5‑7 years of experience in digital communications or digital marketing, preferably in the NGO/humanitarian sector.
• Fluent in English and French; additional West African language is a plus.
• Strong organisational, analytical and independent working abilities.

Required skills

• Proficiency in managing social media platforms and digital analytics tools.
• Experience creating and editing multimedia content (video, photo, audio, infographics).
• Excellent writing skills for digital channels.
• Competence with MS Office (Word, Excel, PowerPoint).