Head of Learning, Cultural Development & Engagement

About the role

The Head of Learning, Cultural Development & Engagement will design, implement and manage comprehensive learning, culture and employee engagement programs across multiple functions. This role is essential for building a continuous‑learning culture, strengthening organisational values and driving productivity to support GSM's market growth.

Key responsibilities

• Develop and execute a holistic Learning & Development strategy aligned with business goals.
• Design training materials and programs covering onboarding, soft skills, functional expertise, leadership and performance management.
• Conduct training needs assessments together with department heads.
• Organise and facilitate in‑person, virtual and on‑the‑job training sessions.
• Manage learning platforms (LMS) and digital tools to enable scalable training.
• Track training effectiveness through feedback, assessments and performance metrics, and standardise materials across departments.
• Plan, budget and implement corporate culture development and retraining initiatives.
• Promote core values, desired behaviours and a positive working environment.
• Partner with leadership to embed cultural initiatives into daily operations.
• Design and drive employee engagement programmes that improve productivity, retention and overall experience.
• Measure engagement outcomes and continuously refine L&D and culture programs.
• Build and lead a team of internal trainers and external facilitators.
• Manage the department budget to ensure cost‑effective, high‑impact initiatives.

Required profile

• Bachelor’s degree in Human Resources, Education, Organizational Psychology or a related field.
• Minimum 5 years of experience in Learning & Development, Organizational Culture or Employee Engagement, preferably with office/white‑collar workforce training.
• Strong facilitation, communication and stakeholder‑management skills.
• Proficiency in English; knowledge of local languages is a plus.
• Familiarity with modern learning tools, LMS platforms and blended‑learning approaches.
• Strategic mindset with the ability to translate business needs into learning, culture and engagement solutions.
• Prior experience at a department‑head or managerial level, with a proven record of leading and developing teams.