Human Resources Officer, West Africa

About the role

TradeMark Africa (TMA) is looking for a Human Resources Officer based in Abidjan, Côte d'Ivoire, to support staff and managers across assigned West African countries. Reporting to the Senior Human Resources Manager, the Officer advises on employee relations and coordinates recruitment, onboarding, payroll, benefits, performance management and learning and development, while ensuring HR practices comply with local employment legislation. The role also provides agreed cover for other country offices and headquarters during absences.

Key responsibilities

• Advise managers and employees on HR policies, performance, conduct, grievances, discipline, absence and conflict; keep confidential case records and coordinate investigations and legal input when needed.
• Help forecast staffing needs, track headcount and employment costs, and report workforce trends and risks.
• Coordinate recruitment, onboarding, statutory registration, probation reviews, transfers and exits, including reference and background checks and offer letters.
• Coordinate monthly payroll inputs, check outputs for accuracy, maintain employee and leave records, and administer insurance, the Employee Assistance Programme and staff welfare support.
• Handle relocation, immigration, visas, work permits and assignment arrangements for expatriates and their dependants.
• Monitor employment legislation changes, manage Employers of Record and other HR service providers, and prepare evidence for internal and external audits.
• Provide HR cover for other offices and headquarters, handling queries, casework and approvals within delegated authority.

Required profile

• Undergraduate or postgraduate degree in Human Resource Management, Business Administration, Organisational Psychology or a related field.
• Recognised professional HR qualification such as CIPD, SHRM or equivalent.
• At least five years of progressive HR experience for undergraduates or three years for postgraduates, including substantial responsibility for HR operations in a medium-sized organisation.
• Demonstrated experience supporting employees and managers across multiple countries, preferably in West Africa, and managing employee relations, payroll, benefits and HR vendors.
• Willingness and ability to travel regularly within West Africa and occasionally to headquarters or other countries, with flexibility across time zones.

Required skills

• Full professional proficiency in English and French.
• Sound knowledge of HR operations, employee relations, employment compliance, payroll controls, data protection and HR information systems.
• Analytical skills to use workforce data to identify trends and risks.
• Confidentiality, discretion, empathy and procedural fairness; strong communication, stakeholder management and problem-solving skills.

Candidates apply by submitting their CV in English through the TMA jobs portal by 22 November 2026; only shortlisted candidates will be contacted.