Operations Manager – Office Operations (Côte d’Ivoire)

About the role

WorldFish is seeking an Operations Manager to oversee day‑to‑day office functions in Côte d’Ivoire. Reporting to the Country Representative, you will ensure that finance, HR, IT, administration, facilities, transport, safety, logistics, procurement and events are integrated smoothly with the organization’s objectives and policies.

Key responsibilities

• Manage and monitor all general office operations, ensuring compliance with internal policies and external regulations.
• Analyze existing policies, procedures and systems, and collaborate with headquarters to implement enhancements.
• Produce periodic reports on office activities, performance metrics and operational changes.
• Lead operational change‑management initiatives, guiding staff through new processes and tools.
• Coach, mentor and evaluate the performance of administrative, operations, facilities and transport team members.
• Foster collaboration between operations and research functions to align services with HQ strategies.
• Advise other departments on operational matters, ensuring timely and quality service delivery.
• Strengthen relationships with partners, government agencies, customs and service providers.

Required profile

• Proven experience managing multi‑functional office operations in an international or NGO setting.
• Strong leadership and people‑management skills, with a focus on creating an inclusive work environment.
• Excellent analytical abilities to assess policies and drive process improvements.
• Effective communication skills for internal coordination and external stakeholder engagement.
• Ability to work closely with headquarters and adapt global guidelines to local contexts.

Required skills