Physical Availability & Site Performance Manager

About the role

The Physical Availability Manager / Site Performance Manager is responsible for driving and sustaining fleet performance across assigned mining operations in Africa. Working closely with customers, dealers, and internal teams, this role ensures equipment availability aligns with production requirements and operational objectives, helping customers maximise value from their Cat fleet.

Key responsibilities

• Own and drive Physical Availability performance across assigned sites and fleets.
• Establish clear performance baselines (uptime, MTTR, MTBF) and track against agreed targets.
• Maintain accurate reporting of performance metrics (R3, R6 and YTD).
• Ensure sustainability plans are in place for fleets meeting targets.
• Identify risks early and drive timely escalation and resolution (technical, operational, parts or commercial).
• Leverage data and analytics to develop structured recovery plans for fleets below target and identify continuous‑improvement opportunities.
• Lead monthly performance reviews, execute recovery plans and drive improvement initiatives.
• Facilitate alignment on priorities, resources and execution timelines.
• Act as the primary interface between customers, dealers and Caterpillar teams for machine‑performance matters.
• Build strong, trust‑based relationships with dealers and customers across multiple sites and regions.
• Support aftermarket growth through improved performance and CVA alignment.
• Contribute to capability uplift across dealer and site teams.

Required profile

• Completed Engineering degree or Trade Certificate with significant work‑related experience (considered).
• Minimum 5 years of progressively responsible experience in the mining industry with strong understanding of dealer operations and field experience.
• Ability to work with diverse backgrounds and cultures, resolving differences at dealer and customer operational levels.
• Strong communication skills and the ability to engage the right people at the right level.
• Willingness to travel 40‑50 % across the assigned territory.
• Fluency in English and French.

What we offer

• Helpful training and relatable mentors.
• Global experience.
• Competitive salary package.
• Work‑life balance.
• Growth opportunities with a Fortune 100 company.