Provider Operations Associate - Healthcare Network

About the role

Reliance Health is looking for a Provider Operations Associate to build and manage its healthcare provider network in Abidjan. You will identify and engage providers, support contract discussions, guide them through onboarding, and then build lasting relationships by answering questions, resolving concerns and keeping provider records up to date.

Key responsibilities

• Identify and engage priority hospitals, clinics, pharmacies and other providers, explain the benefits and requirements of joining, and collect their information, pricing and licences.
• Support contract negotiations and preparation with senior colleagues and Legal, track progress and escalate delays.
• Coordinate onboarding sessions, follow up on early challenges and train providers on Reliance Health processes and digital tools such as enrollee validation, approvals and claims submission.
• Act as first contact for routine questions, maintain accurate records and interaction histories, and escalate complex clinical, operational, financial or contractual issues.
• Monitor claims payments, tariffs, service delivery and process use, and support providers in meeting service, quality and documentation standards.
• Maintain provider records and trackers, monitor acquisition and onboarding progress, and prepare weekly and monthly updates on network performance.

Required profile

• Bachelor's degree in a relevant field, preferably Business Administration, Healthcare Management, Public Health, Finance or Economics.
• 0-2 years of post-graduate work experience.
• Fluent in French and English, with strong written and spoken communication.
• Good organization and follow-through, comfortable using spreadsheets and digital tools and able to learn new systems quickly.
• Authorized to work in Cote d'Ivoire and willing to travel to healthcare facilities as required.
• Nice to have: experience in healthcare, health insurance, provider relations, business development, sales, customer relations, operations or stakeholder management, and basic knowledge of local healthcare or business regulations.

What we offer

• Unlimited leave.
• Premium health insurance for you and your family.
• A learning and development allowance.