Regional Operations Director - Africa

About the role

Green SM is a fast-growing electric mobility and ride-hailing company expanding across Asia, Europe, the Middle East, Africa and the Americas. It is looking for a Regional Operations Director to drive operational excellence and business growth across African markets. This is a global headcount position: the successful candidate is assigned to an Africa market and must be willing to relocate.

Key responsibilities

• Lead operational strategy and execution across assigned African markets
• Drive key business metrics such as growth, trip fulfillment, driver utilization, customer satisfaction and profitability
• Partner with local leadership teams to prepare for market expansion and new city launches
• Establish scalable operating processes and performance management frameworks
• Monitor business performance, identify operational gaps and implement improvements
• Lead, coach and develop high-performing operations teams
• Work with cross-functional stakeholders including Operations, Marketing, Product, Finance and Customer Experience
• Provide strategic recommendations and business insights to senior leadership

Required profile

• 10+ years of experience in operations, general management, marketplace, mobility, transportation, logistics or related fields
• At least 5 years leading large-scale operations across multiple cities, regions or countries
• Proven track record of driving growth and operational excellence
• Experience in ride-hailing, mobility, transportation, logistics, delivery or marketplace businesses is highly preferred
• Fluent English; open to relocation and international markets

Required skills

• Strong analytical and data-driven decision-making
• People leadership and stakeholder management

What we offer

• One of the world's fastest-growing electric mobility companies
• High-impact operations during a critical stage of global expansion
• International leadership teams and global mobility opportunities