Account Analyst – Client Relationship & Growth

About the role

The Account Analyst supports the Sr. Key Account Manager in managing a portfolio of strategic cocoa supply‑chain clients. The role focuses on building long‑term partnerships, ensuring program delivery, profitability and identifying growth opportunities.

Key responsibilities

• Develop and maintain trust‑based relationships with assigned clients, understanding their CSR, sourcing and supply‑chain needs.
• Coordinate with internal transversal teams to address client concerns, support project visits and contribute to upsell and cross‑sell initiatives.
• Track and report on global account profitability, contractual obligations and operational performance.
• Maintain accurate data in CRM/NetSuite, analyse trends and support commercial strategy development.
• Assist in RFP processes, contractual discussions and provide insights on client KPIs for account management.

Required profile

• 1‑3 years of experience in account management, client reporting or project coordination.
• Strong relationship‑building and communication skills with diverse stakeholders.
• Organised, proactive and able to manage multiple priorities.
• Analytical mindset with problem‑solving abilities and commercial orientation.
• Fluent in English and French; additional languages are a plus.

Required skills

• NetSuite
• CRM