Customer Service Representative Assistant
BIC · Abidjan
Job description
About the role
The Customer Service Representative Assistant will manage the order‑to‑cash process for BIC products in the Ivory Coast domestic market, ensuring accurate order entry, timely delivery, and effective claims handling.
Key responsibilities
- Enter daily customer orders into JDE and maintain strict order accuracy.
- Monitor order progress, coordinate with third‑party logistics, and ensure on‑time delivery.
- Handle customer returns, create credit notes, and process claims within committed timelines.
- Update prices, discounts, and customer conditions in JDE to prevent payment delays.
- Prepare reports on order gaps and share status with the line manager.
Required profile
- Minimum 2 years of customer service experience in FMCG.
- Strong communication and interpersonal skills in a multicultural environment.
- Ability to work in a fast‑paced, self‑starter mindset.
Required skills
- Proficiency with JDE order modules (or similar ERP systems).
- Good level of Microsoft Excel.
- Understanding of WMS and ERP functionalities.
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Published 4 hours ago
Expires 1 month from now
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BIC
Abidjan