IT Help Desk Specialist

About the role

Seargin, an international technology transformation and delivery partner, is looking for an IT Help Desk Specialist to act as the primary on-site IT contact for local teams. The role provides timely support for day-to-day IT operations, manages workplace technology and handles service requests. It requires a strong working knowledge of both Windows and macOS and 100% office presence three days a week.

Key responsibilities

• Provide on-site IT support for local teams and handle Layer 1 and Layer 2 service requests, MDM enrollments and Jira ticket resolution.
• Provision, configure and manage end-user hardware and workplace technology, including laptops, monitors, meeting rooms, auditoriums, access control and CCTV systems.
• Maintain an accurate asset inventory using Snipe-IT, perform system updates and upgrades, and monitor local IT infrastructure and services.
• Support corporate events such as company standups, culture days and other local events.
• Administer corporate IT tools and develop, maintain and improve operational documentation and procedures.

Required profile

• Previous Help Desk / IT Support experience.
• Fluent English and fluent French; other local languages are a nice-to-have.
• 100% office presence, three days a week.

Required skills

• Strong working knowledge of Windows and macOS (essential).
• Hands-on experience with ticketing tools such as Jira is highly appreciated.