Learning, Cultural Development & Training Specialist

About the role

The Learning, Cultural Development & Engagement Specialist develops, implements and tracks learning, corporate culture and employee engagement programmes for staff and drivers across Operations, Recruitment, Finance, Customer Service and other functions. The role supports a culture of continuous learning, reinforces the company's values and desired behaviours, and improves employee capability, performance and engagement.

Key responsibilities

• Develop training materials and programmes, including onboarding, soft skills, functional skills and performance management, and support the implementation of the Learning & Development plan in line with business goals.
• Conduct training needs assessments with department heads and team leads, propose training solutions and standardise training content, formats and materials across departments.
• Plan, organise and deliver in-person, virtual and on-the-job training sessions, coordinating internal trainers, external facilitators or vendors and managing schedules and logistics.
• Organise training sessions, engagement activities, onboarding programmes and internal communication initiatives, and track effectiveness through feedback, assessments and performance metrics.
• Analyse results, report findings to the Head and recommend improvements to training content and delivery.
• Run engagement initiatives and events that improve productivity, retention and the employee experience, collecting data through surveys, feedback channels and focus groups and measuring outcomes.

Required profile

• Bachelor's degree in Human Resources, Education, Organizational Psychology or a related field.
• Minimum 2-3 years of experience in Learning & Development, Employee Engagement or HR, preferably in a service-oriented organisation.
• Ability to organise training sessions, engagement activities, onboarding programmes and internal communication initiatives.
• Good communication, interpersonal and coordination skills; English is an advantage.

Candidates apply by submitting their resume through LinkedIn or by email to the recruiter.