Quality Control, Safety & Security Specialist

About the role

Green SM, an EV and sustainable mobility solutions provider based in Vietnam, is preparing to enter the Ivory Coast market. It is hiring a Quality Control, Safety & Security Specialist to support the implementation and continuous improvement of quality, safety and security processes, ensuring compliance with operational standards and regulatory requirements while protecting drivers, customers and company assets.

Key responsibilities

• Support quality control frameworks and monitor daily operations to identify improvements
• Track KPIs and quality metrics and support corrective actions
• Monitor safety and security conditions and support safety, security and emergency response procedures
• Assist in handling traffic safety incidents and escalate complex cases
• Check driver compliance with safety regulations and operational policies
• Support investigation and resolution of customer complaints and safety incidents
• Identify risks and recommend mitigation measures
• Work with Operations and other teams, coordinate with external stakeholders such as local authorities, and prepare reports on quality, safety and security performance

Required profile

• Background in corporate security, law enforcement or other security fields is a plus
• Security guards looking to move into a safety and security specialist role are also considered
• Experience in logistics, mobility, taxi or similar industries is a benefit but not required
• Basic understanding of safety regulations, compliance standards and operational procedures
• Experience in incident handling, safety coordination or compliance tasks is a plus

Required skills

• Strong attention to detail, problem-solving and risk awareness
• Good communication skills and ability to work cross-functionally