Regional IT Manager

About the role

Wave is expanding its financial services across West Africa and needs a Regional IT Manager to ensure its technology infrastructure runs smoothly in multiple countries. You will lead IT operations for locations such as Ivory Coast, Mali and Burkina Faso, guaranteeing high availability and supporting employees with the tools they need.

Key responsibilities

• Own IT operations across the region, maintaining 99.9 % uptime for services, hardware and core tools.
• Serve as the primary escalation point for country‑level IT incidents, coordinating local staff and external vendors.
• Provide all employees with reliable access to devices, software and network resources.
• Develop and maintain playbooks, policies and documentation to standardise IT processes across locations.
• Ensure compliance with onboarding, off‑boarding, asset management, infrastructure configuration and information‑security procedures.
• Partner with the Information Security team to adapt and enforce security policies in each country.
• Advise senior leadership on regional purchasing constraints, network infrastructure and regulatory considerations.
• Identify resourcing gaps, drive hiring decisions for regional IT roles and collaborate with People, Finance and Operations teams.

Required profile

• Proven experience managing IT operations across multiple countries or regions.
• Strong ability to coordinate with local teams, vendors and cross‑functional partners.
• Excellent communication skills and a pragmatic approach to adapting global policies to local realities.
• Track record of developing clear documentation and standard operating procedures.

Required skills