Store Manager - Ivory Coast

About the role

Glovo, part of the Delivery Hero Group, is looking for a Store Manager in Abidjan, Ivory Coast. The role covers daily store operations, team leadership, inventory accuracy and customer experience, and works closely with central operations, supply, category management and demand planning.

Key responsibilities

• Oversee all store activities: receiving, put-away, replenishment, picking, packing, dispatch, returns and waste management, following Glovo standards
• Manage the store team, organize shifts, set expectations, coach staff and monitor performance
• Run daily inventory routines: cycle counts, stock reconciliation, expiry checks and investigation of discrepancies
• Ensure orders are prepared accurately and on time, and act on customer complaints to improve order quality and availability
• Monitor performance indicators such as order preparation time, picking productivity, labour efficiency, waste and stock losses, and adjust staffing and workflows
• Maintain a clean, safe store with proper food handling, cold-chain, hygiene and storage standards, and comply with local regulations
• Collaborate with central teams to solve operational issues and adopt new processes

Required profile

• 3+ years of experience in store management, retail, supermarket, FMCG distribution, warehousing or another high-volume environment
• Proven people management: supervising a frontline team, organizing shifts and coaching staff
• Strong inventory management experience: stock counts, replenishment, discrepancies, expiry dates and waste management
• Comfortable using Excel or Google Sheets to track KPIs and follow up on corrective actions
• Ability to work in French; professional working English is an advantage
• Experience in supermarkets, modern trade, convenience retail or quick-commerce is a strong plus