Technical Support Coordinator - Volvo Specialist

About the role

An experienced Technical Support Coordinator with strong expertise in Volvo mining and construction equipment is sought to support operations in Côte d'Ivoire. The role provides advanced technical support, troubleshoots complex equipment issues, coordinates maintenance activities and ensures optimal fleet performance. It suits a hands-on technical professional with extensive experience on Volvo R100 rigid haulers, plus solid knowledge of Volvo excavators and Volvo FMX trucks.

Key responsibilities

• Provide advanced technical support for Volvo R100 haulers, excavators and FMX trucks.
• Diagnose, analyze and resolve mechanical, hydraulic, electrical and electronic equipment failures.
• Support site maintenance teams in troubleshooting and root cause analysis.
• Use Volvo Prosis and diagnostic tools to identify faults and recommend corrective actions.
• Monitor equipment performance and reliability, proposing continuous improvement initiatives.
• Coordinate technical interventions and ensure compliance with Volvo maintenance standards.
• Prepare technical reports, failure analysis reports and maintenance recommendations.
• Liaise with customers, site management and OEM representatives.
• Coach and give technical guidance to field service personnel and maintenance teams.

Required profile

• Diploma or degree in Mechanical Engineering, Heavy Equipment Engineering or a related technical discipline.
• Minimum 5 years of experience in technical support, maintenance or field service in mining, construction or heavy equipment.
• Mandatory hands-on experience with Volvo R100, excavators and FMX trucks.
• Ability to interpret technical manuals, electrical and hydraulic schematics; good reporting and stakeholder management skills.
• Good command of English; French is a strong advantage.
• Preference for candidates with significant Volvo mining equipment experience, especially those from major mining operations in Zambia and South Africa.

Required skills

• Volvo Prosis and diagnostic software
• Root cause analysis and technical reporting
• Advanced troubleshooting and diagnostic expertise