Branch Director / Head of Operations

About the role

Green GSM is hiring a Branch Director / Operations Manager in the Ivory Coast, with plans to expand into several cities. The role organizes, directs and supervises all operational activities at the depot so that assigned plans are executed successfully, while managing people, processes, assets and compliance to drive operational excellence.

Key responsibilities

• Manpower planning with the Recruitment team, onboarding and training programs, task assignment and monitoring of compliance with company policies
• Preparing and monitoring depot budgets, managing cash flow and overseeing driver receivables and outstanding balances
• Implementing company processes and regulations, conducting audits, proposing improvements and contributing to policy development
• Managing vehicle intake, readiness for market deployment, tools and equipment, and advance payments, reimbursements and expense settlements
• Monitoring vehicle maintenance and repair schedules, coordinating with the Sales team, tracking vehicle status and working with Quality Control on violations
• Improving KPIs such as GMV, GMV per vehicle per day, attrition rate, vehicle downtime and cancellation rate, leading service quality initiatives and preparing reports for government agencies and leadership
• Ensuring audit checklist items, including fire safety and occupational health, are implemented

Required profile

• Bachelor's degree, preferably in Transportation or a related field
• 5-7 years in a management role within transportation, logistics or service operations
• Strong understanding of transportation laws, labor regulations, finance and compliance
• Resilient under pressure, proactive, honest and eager to learn
• Strong communication, analytical thinking, reporting and operational planning skills

Required skills

• Proficiency in Word and Excel
• Operational planning and reporting