Estates and IT Officer (AO) - British Embassy Abidjan

About the role

The British Embassy in Abidjan is recruiting an Estates and IT Officer (Administrative Officer grade) for a 12-month fixed-term post starting 4 January 2027, with a possibility of renewal. The officer ensures the Embassy's buildings, the Ambassador's residence and staff housing are fit for purpose, maintained and compliant with FCDO guidance and health and safety standards, and keeps the IT, internet and telephony systems running smoothly and securely. The post reports to the Head of Corporate Services.

Key responsibilities

• Estates (65%): programme work requests, maintain a planned preventative maintenance register, supervise and sign off maintenance projects, prepare and maintain annual maintenance contracts and supplier networks, manage maintenance budgets, identify and administer residential properties, keep an asset register, compile risk assessments, and support staff arrivals and departures.
• IT and telephony (30%): act as first point of contact for IT users, handle IT inductions and departures, report incidents, manage servers, networks and applications, implement IT and telephony changes, maintain the Post Information Asset Register and train users on new tools.
• Corporate (5%): cover colleagues when needed, contribute to Embassy effectiveness and wellbeing, and carry out ad hoc tasks.

Required profile

• Minimum 2 years of related experience.
• English and French fluent, spoken and written.
• Resilient, flexible and 'can-do' attitude, with excellent organisational, administrative and interpersonal skills.
• Strong security awareness and understanding of procurement, contract management and evaluation.
• Desirable: background in estates or IT work and understanding of cyber security threats.

Required skills

• Strong IT skills, especially Excel, Outlook and Word.
• Good awareness of technical and maintenance issues.

What we offer

• Monthly salary of XOF 832,077 (subject to tax and statutory deductions).
• Learning and development: on-the-job learning, online courses, formal training, mentoring, shadowing, conferences and job swaps, plus the option to fund professional qualifications.
• Office-based work with occasional visits to the Residence and rented accommodation; occasional out-of-hours work, with time off in lieu available.