Customer Service Agent
Une entreprise · Abidjan
Job description
About the role
We are looking for a proactive Customer Service Agent to join our team in Abidjan. In this role you will be the first point of contact for our customers, handling inquiries via phone and email while ensuring a high level of satisfaction.
Key responsibilities
- Receive and process customer inquiries through phone and email.
- Maintain and improve communication with internal and external stakeholders.
- Document, follow up, and resolve issues until they are fully closed.
- Provide clear information about our products and services.
- Perform accurate data entry tasks.
- Carry out any additional duties assigned by the supervisor.
Required profile
- Fluent English with excellent listening and communication abilities.
- At least one year of experience in a customer service environment.
- Positive attitude, professional work ethic, and strong interpersonal skills.
- Politeness, tact, diplomacy, and a sense of responsibility.
- Ability to work autonomously and be resourceful.
- Flexibility to adapt to varying schedules.
Required skills
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Published 1 month ago
Expires 3 weeks from now
27 views · 0 interested
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Une entreprise
Abidjan
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