Director, Franchise Operations - Mid Africa

About the role

The Director, Franchise Operations will act as the end‑to‑end orchestrator for the franchise team across Mid‑Africa, partnering closely with bottling partners and internal functions. Reporting to the Senior Director, this senior leader ensures alignment of commercial, marketing, finance, supply chain and insights to drive consistent market results.

Key responsibilities

• Provide senior thought leadership to bottlers, shaping agendas that balance short‑term execution with long‑term growth.
• Lead joint performance routines covering revenue, volume, share, distribution and asset productivity, and drive corrective action plans.
• Integrate Commercial, Marketing, RGM, Finance, Supply and Insights to ensure cohesive planning and execution.
• Identify inter‑dependencies, risks and trade‑offs across initiatives and proactively resolve them.
• Orchestrate cross‑functional operating and budget agendas, aligning investments with priorities.
• Own direct marketing investment effectiveness, turning insights into actionable interventions.
• Maintain disciplined operating rhythms, governance forums and escalation mechanisms.
• Drive outcome‑focused sprints on pricing compliance, in‑store visibility, cooler placement and outlet expansion.
• Co‑lead route‑to‑market improvements and pilots with bottlers, scaling proven models.

Required profile

• Proven senior leadership experience in franchise or bottling operations within consumer‑goods or beverage sectors.
• Strong ability to influence across matrixed organisations and partner ecosystems.
• Demonstrated track record of translating strategy and data into market actions.
• Excellent stakeholder management and communication skills.

Required skills

What we offer

• Opportunity to shape commercial impact across a multi‑country franchise.
• Leadership role with significant strategic influence.
• Collaborative environment with cross‑functional teams.