Field Service Engineer - Grid Automation

About the role

The Field Service Engineer supports projects and multi-year service contracts within the Grid Automation business, helping clients in Sub-Saharan Africa with all technical aspects. The engineer works alongside experts in Substation Protection and Control Systems, commissioning and maintaining GEV Grid Automation systems to the highest quality standards, while solving technical issues quickly to maximise asset availability and customer satisfaction.

Key responsibilities

• Manage the preparation and inspection of site activities in coordination with the end client, covering current, new and legacy protection, automation and control technologies.
• Commission GEV Grid Automation protection, automation and control systems on site at the client's location.
• Assist and lead technical meetings with clients, identify solutions that meet their needs and promote them.
• Carry out minor renovation and improvement projects, identifying opportunities for client development.
• Coordinate the resolution of technical issues on multi-year service contracts (O&M).
• Provide remote (hotline) support for troubleshooting and follow up on technical issues encountered during operation.
• Perform maintenance and technical support activities remotely and/or on site during project execution.

Required profile

• Bachelor's degree in Electrical Engineering, electronics, electro-technics or a related field.
• At least 10 years of experience in automation and controls.
• At least 5 years of experience in substation commissioning, mainly in protection and control command, including the use of commissioning tools.
• Fluency in both English and French.
• Willingness to travel about 70% of the time, as required.

Required skills

• Substation commissioning and protection and control systems.
• Automation engineering (a plus).
• Writing test, diagnosis and commissioning reports.

What we offer

• Relocation assistance provided.