Human Resources Officer, West Africa

About the role

TradeMark Africa (TMA) is seeking a Human Resources Officer to support staff and managers across assigned West African countries. Based in Abidjan, the Officer advises on employee relations and coordinates recruitment, onboarding, payroll, benefits, performance management and learning and development, while ensuring HR policies comply with local employment legislation. The role also provides agreed cover for other country offices and headquarters during absences.

Key responsibilities

• Advise managers and employees on HR policies, performance, conduct, grievances, discipline, absence and conflict; maintain confidential case records and coordinate investigations and legal input
• Help forecast staffing needs, track headcount and employment costs, and report workforce trends and risks
• Coordinate recruitment, onboarding, statutory registration, probation reviews, transfers and exits
• Coordinate monthly payroll inputs, check outputs for accuracy, maintain employee and leave records, and administer insurance, the Employee Assistance Programme and staff welfare support
• Handle relocation, immigration, visas, work permits and assignment arrangements for expatriates and their dependants
• Monitor employment legislation changes, manage Employers of Record and other HR service providers, and prepare evidence for audits
• Provide HR cover for other offices and headquarters within delegated authority

Required profile

• Undergraduate or postgraduate degree in HR, Business Administration, Organisational Psychology or a related field
• CIPD, SHRM or equivalent professional qualification
• At least five years of HR experience for undergraduates or three for graduates, including HR operations in a medium-sized organisation
• Experience supporting employees and managers across multiple countries, preferably in West Africa, and managing employee relations, payroll, benefits and HR vendors
• Willingness to travel regularly within West Africa and occasionally to headquarters or other countries

Required skills

• Full professional proficiency in English and French
• Knowledge of HR operations, employee relations, employment compliance, payroll controls, data protection and HR information systems
• Analytical skills and strong communication, stakeholder management and problem-solving abilities