Senior Manager, Product Management

About the role

The Senior Manager, Product Management will drive the strategy and execution of Western Union’s Funds Out payments product. This role leads the development of new capabilities, country roll‑outs and partner integrations, ensuring scalable, compliant and cost‑effective solutions that support long‑term growth.

Key responsibilities

• Support the Payments Fund Out product strategy by delivering new features, expanding to new markets and integrating partners.
• Identify and develop new product opportunities based on customer insight, partner feedback and market analysis.
• Build business cases that define value propositions, scope, prioritisation and expected outcomes.
• Conduct competitive and comparative analyses to guide product direction and feature prioritisation.
• Own end‑to‑end delivery of product initiatives, from requirements definition through testing, launch and post‑release monitoring.
• Translate product strategy into Epics, Features, Stories and acceptance criteria aligned with regulatory and operational requirements.
• Manage and prioritise the product backlog across run, grow and improvement initiatives.
• Coordinate delivery with Commercial, Engineering, QA, Operations, Compliance and external partners to ensure timely, high‑quality releases.
• Support partner bank and payment provider onboarding, including technical assessments and go‑live coordination.
• Monitor product performance and customer experience metrics, recommending enhancements to strengthen Western Union’s value proposition.

Required profile

• 5+ years of product management experience in financial services, payments or fintech.
• Experience with integrations in banking or regulated environments is preferred.
• Strong analytical ability to interpret customer data, market trends and industry insights.
• Proven track record building business cases and evaluating revenue opportunities.
• Demonstrated capability to work cross‑functionally with external partners and internal commercial, operational and technology teams.
• Excellent organisational and communication skills.

Required skills

• Agile methodology