Customer Service Specialist
GSM - Green SM · Abidjan
Description du poste
About the role
We are looking for a Customer Service Specialist to handle customer and driver inquiries across multiple channels and ensure a smooth service experience.
Key responsibilities
- Receive customer information via hotline, social media, email, and text messages.
- Support and resolve issues for customers and drivers during the service process.
- Provide consulting, answers, and solutions related to GreenSM products and services.
- Conduct surveys to gather feedback and assess satisfaction.
- Implement sales and customer service programs such as promotions and loyalty initiatives.
- Record and report feedback, proposing timely solutions.
Required profile
- College degree or higher.
- Prior customer service experience with traditional taxis or ride‑hailing services.
- High sense of responsibility, teamwork spirit, and positive attitude.
- Willingness to work assigned shifts, including holidays, to support 24/7 operations.
Required skills
- Proficiency with MS Office.
- Proficiency with Google Suites.
- Experience using customer service systems.
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GSM - Green SM
Abidjan