French-English Bilingual Customer Support Specialist (Remote)

About the role

We are seeking a French‑English bilingual specialist to provide non‑voice customer support remotely. The role focuses on handling customer inquiries via chat and email, ensuring clear communication and swift resolution.

Key responsibilities

• Deliver timely, professional assistance in both French and English through chat and email.
• Address customer questions, order issues, and general concerns.
• Troubleshoot problems and provide accurate solutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to maintain consistent service quality.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent reading and writing in French and English.
• Minimum one year of customer service experience, preferably in e‑commerce.
• Strong written communication and attention to detail.
• Ability to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with performance‑based increases.
• Paid time off, health and dental benefits or stipend.
• Holiday bonuses and opportunities for career growth.