Head of Learning, Cultural Development & Engagement

About the role

The Head of Learning, Cultural Development & Engagement leads the design, implementation and management of learning, corporate culture and employee engagement programmes for employees across Operations, Recruitment, Finance, Customer Service and other functions. The role builds a culture of continuous learning, strengthens organisational values and behaviours, enhances employee capabilities and drives productivity and engagement to support GSM's market growth.

Key responsibilities

• Learning strategy and programme design: develop and run an L&D strategy aligned with business goals, create training materials covering onboarding, soft skills, functional skills, leadership development and performance management, and conduct training needs assessments with department heads.
• Training delivery and management: organise and run in-person, virtual and on-the-job sessions, manage learning platforms such as LMS and digital tools, track effectiveness through feedback and metrics, and standardise training materials across departments.
• Cultural development: plan, budget and run culture and retraining programmes, promote core values and desired behaviours, and partner with leadership to embed cultural initiatives in daily operations.
• Employee engagement: design initiatives that improve productivity, retention and employee experience, measure outcomes and refine programmes accordingly.
• Team and budget management: build and lead a team of internal trainers and/or external facilitators and manage the department budget.

Required profile

• Bachelor's degree in Human Resources, Education, Organizational Psychology or a related field.
• Minimum 5 years of experience in Learning & Development, Organizational Culture or Employee Engagement, with exposure to office/white-collar workforce training.
• Prior experience at Department Head or managerial level, with proven ability to lead and develop a team.
• Strong facilitation, communication and stakeholder management skills.
• Proficiency in English; knowledge of local languages in the market is a plus.

Required skills

• Familiarity with modern learning tools, LMS platforms and blended learning approaches.
• Strategic mindset able to turn business needs into learning, culture and engagement solutions.