Driver Engagement Specialist

About the role

GSM is looking for a Driver Engagement Specialist in Côte d'Ivoire, the voice of its drivers and the bridge between them and the company. You will design and run engagement programs, recognition initiatives and communication campaigns that improve driver satisfaction, retention and productivity, and bring the company's culture and service standards to life across the driver community.

Key responsibilities

• Plan and execute driver engagement initiatives, recognition programs, events and community-building activities, including monthly and quarterly engagement plans focused on satisfaction and retention.
• Gather and analyze driver feedback through surveys, focus groups, workshops and engagement channels, and work with stakeholders to address driver concerns.
• Promote the company's culture, values and service standards, and identify ways to strengthen engagement from onboarding to long-term retention.
• Manage and coordinate driver communications through approved channels, ensuring timely, accurate and consistent information on initiatives and operational requirements.
• Support the management and improvement of driver communication platforms and communities, and monitor feedback and effectiveness.
• Measure engagement outcomes such as satisfaction, retention and participation, and use insights to refine culture and learning and development programs.

Required profile

• Minimum 2-3 years of experience in frontline workforce training, driver training, employee engagement or field operations, preferably in transportation, ride-hailing, logistics or other large-scale service operations.
• Good communication and problem-solving skills, with the ability to engage large groups of drivers.
• Comfortable working in a fast-paced, field-oriented environment and building trust with drivers from diverse backgrounds.
• English is an advantage.

What we offer

• The chance to be part of GSM's launch and growth in Côte d'Ivoire and shape the driver experience from the ground up.
• A mission-driven team building the future of electric mobility.
• A collaborative, international working environment with room to grow.