Customer Service Specialist
GSM - Green SM · Abidjan
Description du poste
About the role
The Customer Service Specialist will handle inbound inquiries from customers and drivers across multiple channels, ensuring smooth service delivery for GreenSM products.
Key responsibilities
- Receive and manage customer information via hotline, social media, email, and text messages.
- Provide consulting, answers, and solutions to inquiries or complaints related to GreenSM products and services.
- Conduct surveys to gather feedback and assess satisfaction.
- Implement sales and customer service programs such as promotions and loyalty initiatives.
- Record and report feedback, proposing timely solutions.
Required profile
- College degree or higher.
- Prior customer service experience with traditional taxis or ride‑hailing services.
- High sense of responsibility, teamwork spirit, and positive attitude.
- Willingness to work assigned shifts, including holidays, to support 24/7 operations.
Required skills
- Proficiency with MS Office.
- Proficiency with Google Suites.
- Experience with customer service systems.
Questions fréquentes
Pourquoi signalez-vous cette offre ?
Aller plus loin
Salaires, guides et recherches en Cote d'Ivoire.
Salaire : French-Speaking Customer Support Specialist Sur la base de 5 offres en Cote d'IvoirePostulez en 30 secondes
Entrez votre email pour postuler. Un compte sera cree automatiquement.
En continuant, vous acceptez nos conditions d'utilisation.
Deja un compte ? Connexion
Une question sur cette offre ?
Posez-la ici : vous recevrez le récapitulatif de l'offre par e-mail, tout de suite.
Publie il y a 1 heure
Expire dans 1 mois
2 vues · 0 interesses
Boostez vos chances
Importez votre CV : nous vous proposons les offres qui matchent votre profil.
Analyse de votre CV en cours...
GSM - Green SM
Abidjan