Customer Service Specialist
GSM - Green SM · Abidjan
Job description
About the role
The Customer Service Specialist will handle inbound inquiries from customers and drivers across multiple channels, ensuring smooth service delivery for GreenSM products.
Key responsibilities
- Receive and manage customer information via hotline, social media, email, and text messages.
- Provide consulting, answers, and solutions to inquiries or complaints related to GreenSM products and services.
- Conduct surveys to gather feedback and assess satisfaction.
- Implement sales and customer service programs such as promotions and loyalty initiatives.
- Record and report feedback, proposing timely solutions.
Required profile
- College degree or higher.
- Prior customer service experience with traditional taxis or ride‑hailing services.
- High sense of responsibility, teamwork spirit, and positive attitude.
- Willingness to work assigned shifts, including holidays, to support 24/7 operations.
Required skills
- Proficiency with MS Office.
- Proficiency with Google Suites.
- Experience with customer service systems.
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Published 9 hours ago
Expires 1 month from now
7 views · 0 interested
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GSM - Green SM
Abidjan